Privacy Policy

Last updated: 1 July 2025

1. Our commitment to your privacy

I Do Carpentry Pty Ltd (ABN 89 701 948 665) (“I Do Carpentry”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at idocarpentry.site, submitting an enquiry, or engaging our carpentry and joinery services, you agree to the handling of your personal information as described in this policy.

2. The personal information we collect

The kinds of personal information we may collect include:

• your name, email address, property address and other contact details you provide;
• details of your enquiry, project requirements, site access notes, plans, photographs and measurements relevant to quoting or delivering carpentry and joinery work;
• records of our communications with you, including quotes, invoices, purchase orders, variations, warranties and insurance details;
• payment and transaction information necessary to manage our business records;
• feedback or a testimonial you choose to provide about our workmanship and service;
• technical information such as browser type, device information, pages visited and the date and time of your visit to our website.

We do not ordinarily collect sensitive information (such as health information or information about your racial or ethnic origin). If we ever need to collect sensitive information, we will only do so with your consent or where otherwise permitted by law.

3. How we collect personal information

We collect personal information in the following ways:

• directly from you, when you complete a form on our website (such as a quote request), send us an email, or speak with us in person at your property or building site;
• from third parties you have authorised, such as a builder, architect, building surveyor or property manager acting on your behalf;
• automatically, through cookies, server logs and similar technologies when you browse our website.

Where it is reasonable and practicable to do so, we collect personal information directly from you. If we receive information about you that we did not solicit, we will handle it in accordance with the APPs.

4. Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information so that we can:

• respond to your enquiries and provide accurate quotes for carpentry and joinery work;
• plan, deliver and complete projects, including coordinating materials, deliveries and any subcontracted trades;
• manage our business operations, including invoicing, accounts, record keeping, warranties, insurance and compliance with Australian laws;
• maintain safe work practices on site and meet our work health and safety obligations;
• improve our services, website content and customer experience;
• send you marketing communications about our services, where you have consented or where otherwise permitted by law.

We will not use or disclose your personal information for a purpose other than the primary purpose of collection unless you would reasonably expect that use or disclosure, you have consented, or the use or disclosure is permitted by the APPs.

5. Who we disclose personal information to

Depending on the nature of your engagement, we may disclose personal information to:

• subcontractors and tradespeople we engage to assist in delivering your project;
• timber and hardware suppliers, merchants and delivery partners;
• our professional advisers, such as accountants, insurers and legal advisers;
• service providers who host our website, email or business systems;
• government agencies, regulators or law enforcement bodies where disclosure is required or authorised by law.

We take reasonable steps to ensure that any third party we engage handles personal information in a manner consistent with the APPs and this policy.

6. Cookies and website analytics

Our website may use cookies and similar technologies to remember your preferences, understand how visitors use the site, and improve our content. You can generally configure your browser settings to reject cookies or alert you when cookies are being used; however, some parts of the website may not function as intended if cookies are disabled.

7. Storage and security of personal information

We hold personal information in electronic records and, in some cases, in paper records. We take reasonable steps to protect personal information from misuse, interference, loss, and from unauthorised access, modification or disclosure. These steps include limiting access to personal information to team members and service providers who need it to perform their duties.

We retain personal information for only as long as is reasonably necessary for the purposes set out in this policy, or as required by Australian law (for example, record keeping obligations that apply to our business).

8. Access and correction of your personal information

You may request access to the personal information we hold about you, and ask us to correct information that you believe is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, email us at ceo@idocarpentry.site. We will respond within a reasonable period and, where permitted, provide access free of charge. In limited circumstances permitted by the APPs, we may decline a request and will explain our reasons.

9. Marketing communications

If you receive a marketing communication from us and no longer wish to, you can ask us to stop at any time by emailing ceo@idocarpentry.site. We will action your opt-out request promptly and will not send you further marketing communications.

10. Overseas disclosure

Some of our service providers, such as website hosting and cloud-based email and business tools, may store or process personal information on servers located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient handles that information in accordance with the APPs, including through contractual arrangements.

11. Complaints and feedback

If you have a concern about how we have handled your personal information, please contact us first so we can investigate and respond. You can lodge a complaint by emailing ceo@idocarpentry.site. We aim to acknowledge complaints promptly and to resolve them fairly and within a reasonable timeframe.

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The most current version will always be published on this page, together with the date of the latest revision.

13. Contact us

For any questions about this Privacy Policy or our privacy practices, please contact:

Related information: Terms of Service · Request a Quote